About Us
Previous Plan 2015-2020
Find out more about our previous 5 year plan.
Wonderful water
We want to keep providing you with water that's of the highest standard, but we know we've still got some work to do to make sure your water is always nothing less than wonderful.
Our plans to keep improving your water quality:
- We need to keep working with farmers and others to help reduce the amount of pesticides and other pollutants which can enter where we take untreated water from. You'll benefit as this will avoid the need for expensive water treatment.
- We'll invest to improve and maintain our highest priority water treatment processes, as well as refurbish or rebuild our highest priority service reservoirs.
- Over time, iron and other deposits can build up in water mains. These deposits are harmless, but can cause water to be discoloured. By proactively cleaning our water pipes we want to reduce the number of customers who experience discoloured water by 2020.
Read our complete 2015-2020 customer plan
Your water quality
If you'd like to know more detail about the water quality or hardness in your area, you can use our water quality postcode search.