The Environmental Information Regulations (EIR) 2004 allow public access to environmental information held by public authorities in England, Wales and Northern Ireland.
In February 2015, all water and sewerage undertakers were included as public authorities specifically for EIR.
Please note, Severn Trent Water is not subject to the Freedom of Information Act 2000.
Environmental information you can request
This means that anyone can ask us to supply environmental information on any of the following:
Published Environmental Information
We have included some useful links to data that we already publish.
Read and download our latest EDM reports, and read about our investment plans for Storm Overflows across our region.
See our latest raw water storage levels across our region.
Read about our all our plans, including our Water Resources Management and Drainage and Wastewater Management Plans,
Our water checker tool provides personalised insights into your water's composition, water hardness and where your water comes from.
When planning to discharge anything other than domestic waste into a drain that’s connected to a public sewer, consent is required before discharge.
A library of our most recent and historical documents, including our Annual Performance Report (APR), Scheme of Charges, Licence Conditions and Green Recovery Report.
We have a large library of maps that cover our water mains and sewerage network which can be requested.
Find out what planned improvements are happening in your area right now.
Request Environmental Information
There are several ways you can make a request for environmental information from us.
You can also write to us at:
FAO General Counsel Team
2 St Johns Street
Coventry CV1 2LZ
View Infrastructure Maps
If you need to know where parts of our infrastructure are you can book online,
Appointments are free and take place at our Coventry offices.
Severn Trent Centre
2 St John’s Street
Coventry CV1 2LZ
Prices for environmental information requests
We will normally charge £25 for each hour of employee time spent on your request. In addition we will charge 10p for every sheet of paper we need to print or copy as well as the cost of first class postage if you ask for the information to be provided in this format. For large scale or complex requests, we may ask for some or all payment of our charges in advance or by payment in stages.
We will not ask for payment if the information is held by us in a readily available form and/or if is unlikely to take us an hour to respond to your request. We may waive some or all of our charges in other circumstances where this is reasonable.
Sometimes we’re unable to give you the information you’ve asked for
Occasionally we may not be able to meet your request for environmental information. This could be for several reasons, including:
Disclaimer
The information we provide in our response to your Environment Information Request is taken from the information we hold on our records as at the date indicated. We cannot guarantee the accuracy of this information and it should not be relied on for any purpose.
Further information
For further information about environmental information, you can visit the Information Commisioner and Defra (Environmental Information Regulations) websites.
If we respond to a request but you do not feel that we have dealt with it appropriately you have the right to complain using our internal complaints procedure.
Please email us with the details of your complaint or write to us at:
Data Protection Officer
2 St John's Street
Coventry
CV1 2LZ