Our water. Our environment. Our communities.
At Severn Trent we deliver one of life’s essentials to millions of households and businesses.
We’ve been listening to thousands of people across our region. You told us what matters to you, and we’ve built this into our plans.
Here you can find out about our plans for 2025-30, and the changes we’re making that will have an impact for decades to come.
What matters most to you
In December 2024 the government and our regulator approved our plans for 2025-30, rating them as ‘outstanding’. Our plans will transform our region and the way we serve more than 4.6 million customers.
Importantly, our plans are based on what you told us you want:
Highlights include:
You want to know that there’s water there when you need it, now and for the years to come. With a growing population, there’s going to be even more demand in the future, so we’re doing the work now to make sure we all have our wonderful water for generations to come.
Our record-breaking investment includes 865 miles of new mains water pipes – giving customers a service they can rely on. Newer pipes mean fewer leaks, so there’ll be more water to go around, too.
We know how important this is to many people, and we’ve already made a start. An army of Severn Trenters has been working to cut spills at 1,000 sites in 2024. We believe this has already stopped around 24,000 spills.
But our plans for 2025-30 build on this. We’re going to go further and faster than anyone else to cut our impact on waterways and make long-lasting change.
Severn Trent’s bill remains one of the lowest of any water company in England, while delivering record investment and sector leading performance. And while customers’ bills will rise over the five-year period, we aim for them to still be among the lowest in 2030, too. Importantly, you’ll get real benefits as a result of what you’re paying for, too.
For anyone struggling with bills, we’ll be there to help, with one of the water industry’s most comprehensive affordability packages. We’ll be providing financial assistance to around one in six customers – equivalent to 700,000 households.
Answering your questions
We're providing answers to some of our customers most frequently asked questions.
Read our plans
Please read the summary below about our plans for 2025-2030. You can also visit our library of original plans we submitted to the regulator earlier in 2024.