About Us
Affordable bills
We're proud to say that today, our average combined household bills are the lowest in England and Wales - we want it to always stay that way.
Keeping your bills low
We want to continue to improve our efficiency so that we can keep them as low as possible in the future. Unfortunately, we can’t control all of our running costs. Rising energy prices, taxes and regulatory fees push up costs. We also need to keep investing to meet higher legal and environmental standards. So it's important we do what we can to make savings on the costs we can control.
We'll continue to become more efficient. This includes generating more of our own energy so that we can protect our costs against electricity price rises. We'll also keep costs down by introducing smarter technology, using more simple processes and working with other organisations with shared aims.
We also know that some of our customers may struggle to pay their bills, particularly in these tough economic times. We want to find ways to help them pay their bills that best suit their needs and circumstances. If you struggle to pay your bill, we already have a range of ways to help you, such as Water Direct, WaterSure, The Severn Trent Fund and the Big Difference Scheme. In the future we want to expand the help we provide and ensure the support available reaches customers who need it most.
Read our complete 2015-2020 customer plan
