Contact our Developer Services teams
Opening times
Monday to Thursday: 9am to 4pm
Friday: 9am to 3.30pm.
We’re closed at weekends and Bank Holidays
Small development queries
Our teams are here to help you if you need a new permanent or temporary water supply or a waste connection approval for your small development sites.
Do you need a new water connection to supply:
new domestic or commercial properties
a building site
an existing property which you are converting into properties needing individual water supplies
an existing property which need a bigger water supply
a fire sprinkler system
an agricultural trough
a property on a shared supply which needs its own meter
For guidance or help with an application call us on 0800 707 6600 or email us on new.connections@severntrent.co.uk
As soon as your application has been logged, we are going to be in touch with you. One of our customer connections managers will be your point of contact and guide you through our process until your connection has been completed.
For queries related to a new sewer connection
To book an inspection of your new sewer connection
Call us: phone number on your approval letter or notice
Email us: sewer.connections@severntrent.co.uk
Large development queries
Our teams are here to answer any query you may have on your large development site.
If you need to discuss your waste site inspection, please contact the appropriate team.
West region
East region
Connection application forms, guidance and agreements
Self-lay and NAV queries
Our self-lay and NAV teams are available to support your query.
If you need to discuss your self-lay or NAV, please contact the appropriate team.
| Name | Role | Contact number |
|---|---|---|
| Marianne Clyde | Services Manager | 07834420405 |
| Jonathan Perks | Operational Delivery Manager – Design | 07973885333 |
| Christian Leech | Self-Lay Operational Delivery Manager | 07971 367285 |
| Jamie Turner | NAV Operational Delivery Manager | 07919 299230 |
| Name | Role | Contact number |
|---|---|---|
| Katie Moran | Senior Design Specialist | 07814 094864 |
| Shannon Powell | Project Co-ordinator | 07971 889553 |
| Antony Reid | Project Co-ordinator | 07790775341 |
| Jamie Parry | Project Co-ordinator | 07816127185 |
| Daniel Conners | Project Co-ordinator | 07974584894 |
| Name | Role | Contact number |
|---|---|---|
| Sukhbir Sidhu | Self-lay Co-ordinator | 07970 421490 |
| Catherine Clinkaberry | Self-lay Co-ordinator | 07966 233941 |
| Liam Tuite-Sterling | Self-lay Co-ordinator | 07583 087022 |
| Kayliegh Osbourne | Self-lay Co-ordinator | 07974 584818 |
The services team can be contacted through : newconnections.selflayteam@severntrent.co.uk
| Name | Role | Contact number |
|---|---|---|
| Thomas Beetison | Self Lay Advisor | 07929 080118 |
| Marta Frasunkiwicz | Self Lay Advisor | 07929078422 |
| Antony Reid | Project Co-ordinator | 07790775341 |
Schedulers can be contacted through SelfLay-Form3team@severntrent.co.uk
| Name | Role | Contact number |
|---|---|---|
| Yasmin Akhtar | Scheduler | 07970 290433 |
| Guy Anderson | Construction Project Manager | 07771 938705 |
| James Fisher | Construction Project Manager | 07970 140461 |
| Gary Bryan | Construction Project Manager | 07771 938753 |
| Dominic Leech | Construction Project Manager | 07891 189237 |
| Daniel Blockley | Construction Project Manager | 07866 037249 |
| Steve Harris | Scheduler | 07850 602454 |
| Andrew Bembridge | Construction Project Manager | 07850 602525 |
| Christopher Hadson | Construction Project Manager | 07773 177050 |
| Leon Quinn | Construction Project Manager | 07866894387 |
| Paul Sayer | Construction Project Manager | 07771 938464 |
| Name | Role | Contact number |
|---|---|---|
| Eve Jamieson | Customer Connections Manager | 07929783010 |
| Wendy Sharp | NAV Contract Co-Ordinator | 07790596610 |
| Sarah Charity | NAV Contract Co-Ordinator | 07740410965 |
| Liam Tuite-Sterling | NAV Services Co-Ordinator | 07583087022 |
Building Over
The Building-Over team helps residential developers to understand and plan what needs to be done when working near our pipes and manholes.
- Email the Building Over team at building.over@severntrent.co.uk
- Call the Building Over team on 0345 266 7930
Asset protection
The Asset Protection team help commercial developers to understand and plan what needs to be done when working near our pipes and other infrastructure.
You can contact the Asset Protection team by email and phone.
- Email the Asset Protection team at asset.protection@severntrent.co.uk
- Call the Asset Protection team on 02477 716185
The team are available:
- Monday to Thursday: 9am to 5pm
- Friday: 9am to 4.30pm
Please leave a voicemail if you're unable to get through to the team at first. We'll do our best to get back to you the next working day.
The Asset Protection team are not able to help with queries about household bills or problems with water and waste services. Contact our customer teams for questions about your account and services.
Complaints
Although we do our best to get things right first time, we appreciate that this will not always be the case.
If you have a complaint to make, please call us on 0800 707 6600 and we’ll work with you to find a solution.