Water retail market
In 2017, the water market opened for competition allowing the business customers to choose their own Water Retailer. Further information about the 'Water Retail Market' and the available Retailers can be found at the Open Water website.
Where your bill comes from
Retailer services are no longer provided by Severn Trent but by your chosen Retailer.
They will manage all customer facing activities includes billing, meter reading and account related queries.
Further advice on how to navigate the water retail market, including how to make a complaint and much more, can be found at the CCW website.
What we are responsible for
As a wholesaler, Severn Trent is responsible for:
You can check the area that we supply.
Information for customers in Wales
Severn Trent and Dee Valley Water came together in early 2017 and proposed some changes to the regulatory boundaries between the two companies, Ofwat approved this change in 2018. This change created Hafren Dyfrdwy for customers in Wales and moved customers in England who were previously subject to Welsh rules over to Severn Trent Water.
This means that our businesses (Severn Trent Water and Hafren Dyfrdwy) have been separated into English and Welsh licences which now align to the geographical border between England & Wales.
What this means for your business: