The External Relationships Team
The External Relationships Team are here to support customers with Affordability Schemes and the Priority Services Register. The team is made up of several coordinators who are responsible for building solid partnerships, and community outreach work supporting customers face to face.
Helping our community
The External Relationships Team work to support customers by connecting with individuals at community events.
We work with many organisations including community groups, job centres, charities, housing associations and local councils.
This helps us identify and engage with customers who need the most support.
What we do:
Our community calendar
Find an event at a time and place that suits you. You can meet us at:
Community events
We'll attend events across our region.
We want to engage with as many customers as we can and support those who need help the most.
We will be able to offer direct support to our customers and raise awareness of our affordability schemes.
We will also provide leaflets for customers to take with them.
Talks
We can also deliver talks to organisations and our customers – these can be virtual or face to face and we travel to you.
These sessions are an opportunity for you to have more time to discuss your questions and concerns.
We'll provide organisations with training packs which they can refer to and a selection of leaflets for our customers.
Drop-in sessions
We can attend drop-in sessions in your area and work with you to provide the best outcome for our customers.
Over the years we’ve attended various community hubs and centres.
Get in touch if you would like us to visit and host a drop-in session somewhere in your community. We’d be happy to arrange something with you.
Assist with completing applications
Some of our customers find it difficult to fill out forms and just need some help, guidance or reassurance while completing applications.
In exceptional circumstances, we can support customers who need a helping hand with applying for Severn Trent affordability schemes.
Set up a referral process
We can set up referral processes, especially with Local Authorities and Housing Providers.
We can then look at ways we can support customers with Affordability Schemes and possibly passporting them onto some of these schemes, particularly Care Leavers and Introductory Tenants.
Case Studies
Read some of our exciting case studies.
Partnership work
Our team work very closely with local authorities across the region including Housing Associations and Councils.
We want to ensure we are reaching out to our customers by proactively increasing awareness of our customer assistance schemes along with services your organisation offer. We do this by sharing service needs.
We can promote by letter, email and text and we will share results. Joint mailshots have proven to be a very successful way we can support you in reducing debts for our customers.
There’s a variety of activities we can support you with and what is great is all our services are completely free!
Organisations we’ve worked with
We’ve worked with many organisations, including:
Get in touch with us
Please get in touch using the form below if you would like a member of the team to set up an Affordability Partnership, deliver a training session or attend your event to discuss Severn Trent’s Affordability Schemes.