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Contact us
Select the topic you would like to contact us about.
Bills and payments
You can register to manage your account online if you aren't already signed up. All you need is your Severn Trent account number.
Connect with our team
Get in touch with our team through messaging.
Bills and payments telephone
0345 7500 500
Monday to Friday: 9am to 5pm.
Writing to us
Severn Trent, PO Box 407, Darlington, DL1 9WD
Numbers we use when we call you back
If you’ve tried to call us and you’re waiting in a queue, you might choose to arrange for us to call you back. If you do, we’ll ring you from one of these two phone numbers:
02477 716585 for anything about your bills or payments
02477 716587 for anything not related to bills and payments
Extra help and support
Complaints
We never like to hear that we’ve let a customer down and always want you to get in touch to let us know what’s happened.
There are four steps in our complaints process, and we’ll try our hardest to sort your problem when you first make contact.
If you’d like to make a complaint, please read and follow our complaints process.
Water services
You can tell us about problems with your water supply, and check if your issue has already been reported.
Connect with our team
Get in touch with our team through messaging.
Other ways to get in touch
Water services telephone
0800 783 4444
Emergencies and supply issues. Available 24 hours a day, 7 days a week
Writing to us
Severn Trent, PO Box 407, Darlington, DL1 9WD
Numbers we use when we call you back
If you’ve tried to call us and you’re waiting in a queue, you might choose to arrange for us to call you back. If you do, we’ll ring you from one of these two phone numbers:
02477 716585 for anything about your bills or payments
02477 716587 for anything not related to bills and payments
Extra help and support
Complaints
We never like to hear that we’ve let a customer down and always want you to get in touch to let us know what’s happened.
There are four steps in our complaints process, and we’ll try our hardest to sort your problem when you first make contact.
If you’d like to make a complaint, please read and follow our complaints process.
Waste services
You can tell us about problems with your water supply, and check if your issue has already been reported.
Connect with our team
Get in touch with our team through messaging.
Other ways to get in touch
Waste services telephone
0800 783 4444
Emergencies and supply issues. Available 24 hours a day, 7 days a week
Writing to us
Severn Trent, PO Box 407, Darlington, DL1 9WD
Numbers we use when we call you back
If you’ve tried to call us and you’re waiting in a queue, you might choose to arrange for us to call you back. If you do, we’ll ring you from one of these two phone numbers:
02477 716585 for anything about your bills or payments
02477 716587 for anything not related to bills and payments
Extra help and support
Complaints
We never like to hear that we’ve let a customer down and always want you to get in touch to let us know what’s happened.
There are four steps in our complaints process, and we’ll try our hardest to sort your problem when you first make contact.
If you’d like to make a complaint, please read and follow our complaints process.
Water meters
Apply for a meter, provide us with a meter reading or manage your appointment with us.
Connect with our team
Get in touch with our team through messaging.
Water meter telephone
0345 7500 500
Monday to Friday: 9am to 5pm.
Writing to us
Severn Trent, PO Box 407, Darlington, DL1 9WD
Numbers we use when we call you back
If you’ve tried to call us and you’re waiting in a queue, you might choose to arrange for us to call you back. If you do, we’ll ring you from one of these two phone numbers:
02477 716585 for anything about your bills or payments
02477 716587 for anything not related to bills and payments
Extra help and support
Complaints
We never like to hear that we’ve let a customer down and always want you to get in touch to let us know what’s happened.
There are four steps in our complaints process, and we’ll try our hardest to sort your problem when you first make contact.
If you’d like to make a complaint, please read and follow our complaints process.
Start saving on a water meter
Many customers find that their bills are cheaper after switching to a water meter.
Calculate what your bill will be, make your application and book your appointment now.