Terms and conditions

Entry to participate to be part of the research is free. If you are selected to take part in the research, you will receive an amazon voucher to a sum outlined below (the “Amazon Voucher”). To be in with a chance of participating in the research, you will need to complete the screening survey with all the questions outlined.

It is the responsibility of each entrant to ensure that they have read and abided by these terms and conditions. By submitting an entry, each entrant agrees to comply with these terms and conditions. Any entry found not to comply with these terms and conditions will be disqualified. In such instances, any Amazon Vouchers provided will be forfeited.

The decision by STW on all matters relating to the research participation is final and binding. No discussion or correspondence will be entered into.

STW reserves the right to suspend or modify the research in whole or in part at any time without notice and without liability. STW’s decision in all matters is final and binding and correspondence will not be entered into.

The research is only open to residents of England who hold a STW customer online account.

The research excludes those involved in Severn Trent Water Limited’s or HD’s organisation, employees of STW or HD and Severn Trent Group companies. The research further excludes any employee of the licensed water and wastewater companies in the UK.

STW reserve the right to verify the eligibility of each entrant and to refuse entry at its discretion.

Entrants must be 18 years or older when entering participation to the research.

Entrants can only enter the research once and one entrant can only enter the research per household.

Please note that if you decide to withdraw your consent from the research or storing your details on the Entrant Database, please let us know by contacting us: user.research@severntrent.co.uk.

To enter, Entrants must click on the link: Future Research Volunteer

Entrants will need to provide the following for the purposes of entering into the research:

• Name
• Phone number
• Email address
• Age bracket

Entrants will need to provide further information surrounding their demographics to enable STW to select Participants who represent a fair sample of STW customers. STW may ask for information such as:

• Ethnic group
• Disability status
• Household income

Entrants will need to answer all questions in the survey to be entered into the research.  

STW will select Participants to represent a fair sample of STW customers.

STW will be carrying out a variety of different tasks for participants to be a part of that will all relate back to the use of their design, build and function of the digital channels and services for customers

Depending on the tasks, STW will select Participants based on their answers to the information provided in clause 3.

Entrants will be invited to provide their details, which will be held on a database by STW from which STW will select participants to participate in the research.

Selected Participants will receive a briefing pack outlining a brief description of the task as well as instructions. The Participants will be asked whether they wish to proceed or withdraw their consent at this stage.

Each Participant will be notified by STW by the email address provided in the entry if they are selected.  

The Amazon Voucher will be provided to Participants who attend and complete each research session.

The sum of each Amazon Voucher shall be the length of the research task, as further outlined below:

• 15 minutes or under – Participants are entitled to a £5 Amazon Voucher on successful completion of the research task;
• Between 15-30 minutes -  Participants are entitled to a £10 Amazon Voucher on successful completion of the research task; and
• Between 30 – 60 minutes - Participants are entitled to a £20 Amazon Voucher on successful completion of the research task.

To receive the Amazon Voucher, Participants will have to attend and complete the full session of the research task.

The Amazon Voucher will be sent to the Participants email address, within 5 working days (excluding bank holidays) of the Participant attending the research task.

The Amazon Voucher will be subject to availability and is non-transferable. No cash or alternative to the Amazon Voucher will be offered.

Terms and conditions apply.

If the selected Participants do not respond to STW within seven (7) calendar days of notification that they have been selected, STW reserves the right to withdraw them as a participant and choose an alternative Participant that would have been selected at the same time. The original Participant shall not be entitled to any alternative payment or compensation whatsoever in lieu of the Amazon Voucher.

Participants will be responsible for their own internet connection. At its’ sole discretion, STW reserves the right to withdraw the Participant if, under any circumstance, the Participant is unable to attend the full research session. The Participant shall not be entitled to the Amazon Voucher or any alternative payment or compensation whatsoever in lieu of the Amazon Voucher.

STW cannot be held responsible for any restrictions or issues with entering the research.

Each Entrant should take their own adequate measures to protect against viruses, security or any exploitation.

STW regret that they cannot accept liability for any.

• Third parties to fulfil the obligations involved in this research.
• Failure of Entrants to comply with these terms and conditions. 
• Nothing in this clause is intended to exclude or restrict liability for death or personal injury, fraud or fraudulent misrepresentation or for any matter for which it is not permitted by law to exclude or limit, or to attempt to exclude or limit its liability.

STW will not be responsible for any entries that are lost, delayed due to technical difficulties or malfunctions. 

STW is a “controller” of personal data of competition entrants and is responsible for ensuring personal data is used in line with data protection laws (the General Data Protection Regulation 2016/679 (“GDPR”) and Data Protection Act 2018 (“DPA”)).

STW will hold and process all personal data as stated in the Customer Promise found here  

STW will process your personal data only to administer your personal data for the market research. In processing personal data in connection with the participation selection, STW will rely on STW’s legitimate interests in using the data for market research.

Personal data will only be retained on the Entrant Database for twelve (12) months after the Entrants provide their details. Any Entrants that would like their personal data to retain on the Entrant Database after the 12 month period will need to re-enter to take part in the research.

Any personal data acquired from each research activity shall only be retained for thirty (30) days from the date of the research task.

You can contact STW Data Protection Officer by emailing dataprotection@severntrent.co.uk .

Severn Trent Centre

2 St John’s Street

Coventry

CV1 2LZ

Registered company number: 02366686

By entering the research, Entrants agree to be bound by these terms and conditions to the exclusion of all others.

Each clause in these terms and conditions operates separately. If any part of found by a court to be unreasonable or unenforceable the other parts will continue to apply.

These terms and conditions are governed by the law of England and Wales and are subject to the exclusive jurisdiction of the English and Welsh courts.