Water Quality Refund Request

This is our Guaranteed Service Scheme (GSS) Refund Request Form for discoloured water due to mains clearing.

Before you begin

This form is specifically for customers who have experienced discoloured water because of mains clearing in their area. We understand that this can be inconvenient, and we appreciate your support by running your tap to clear the discolouration.

You may be eligible for a GSS payment if:

If you meet these criteria, you are entitled to a refund of 1 cubic metre (1m³) of water to compensate for the runoff. This refund will be applied to your water account.

Please note:

To request your refund, please complete the following form with accurate information about the incident and your account details. We aim to process eligible claims within 10 working days of your submission.

If you have any questions about this GSS payment or need assistance with the form, please contact our customer service team. Thank you for your understanding as we work to maintain and improve our water supply network.

To begin your GSS payment request for discoloured water due to mains clearing, please fill out the form below:

{panel-id} About you

The asterisk (*) symbol denotes required fields.

Title

Please enter a valid title

First name *

Please enter a valid first name

Surname *

Please enter a valid surname

Address line 1 *

Please enter a valid address line 1

Address line 2

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City *

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Post code *

Please enter a valid post code

{panel-id} Confirmation

The asterisk (*) symbol denotes required fields.

Confirm you have a meter at your property *

Please agree to our terms and conditions

Our Guaranteed Service Standard Code of Practice details what you'll receive in the event of a water quality incident, how we'll pay you and when we won't pay.

Confirm you have read our GSS Code of Conduct *

Please agree to our terms and conditions