Bill Cap scheme - WaterSure application

Complete this application form if you're applying for someone with children under 19

The asterisk (*) symbol denotes required fields.

The asterisk (*) symbol denotes required fields.

If this person is not already named on the account, if they qualify for WaterSure their name will be added to all future bills.

Unless you are in receipt of one of the mentioned benefits you are not eligible to apply for our Bill Cap WaterSure scheme. You may be eligible to apply for one of our other Help to Pay schemes. Please click on this link to return to the Help to Pay page 

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We need this for data protection purposes to check you're/they’re happy for us to use your/their information to enroll you/them on the scheme.

The asterisk (*) symbol denotes required fields.

You must provide a copy of the latest notice of entitlement to child benefit for each child you have named above.

Alternatively, you can supply a copy of the most recent bank statement listing your current entitlement and payments.

This also needs to show the name and address of the person claiming child benefit.

 

Priority Services

Following your application for WaterSure, we would like to offer you another free service, our Priority Services Register.

To enrol on the Priority Services Register we need your consent that you are happy for us to hold and use your data to provide you with additional support.

This means, if there is a supply issue, we can make sure you get the support you need.

Registered customers will receive prior notification of planned work, priority notification in case of any emergency and an alternative water supply where needed. 

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Please upload a file

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Attach documents

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The asterisk (*) symbol denotes required fields.

If you have a payment plan on your account, we’ll let you know in writing how this changes once you’re on WaterSure. It is important to note that if you do not select a payment option, we will automatically set up a monthly watercard plan on your account and details will be issued to you. 

The way you pay (whether that’s direct debit or watercard) will stay the same. If you’ve got arrears on your account, your payment plan will include an amount towards the arrears. 

If you don’t have a payment plan, or want to change the method of payment, please specify your preferred payment plan option below. 

Paying for your water charges directly from your benefits

If you’re in receipt of any of the following benefits, and have arrears of more than £50 on your account, you may be eligible to have your water charges paid directly from your benefits.

  • Income support
  • Job seekers allowance
  • Employment Support Allowance
  • Pension Credit 
  • Universal Credit - the amount of arrears needed to qualify may differ, dependant on your circumstances.

We just need your full name and National Insurance Number.

If you’re successful, you’ll pay your current charges and a fixed amount towards your arrears.

If you don’t choose a payment option, we’ll set up a monthly watercard payment plan for you. 

The asterisk (*) symbol denotes required fields.

The information I’ve given is correct to the best of my knowledge and I understand that if I provide any information which is false, you may decline my application. 

I will tell you if my circumstances change in any way that would affect my WaterSure eligibility e.g. change in benefits.

I give you my permission to contact third parties to confirm the information I’ve given is correct.

If I pay my sewerage charges to a different company, I give you permission to pass on the details I’ve provided so you can also consider my sewerage charges under the WaterSure scheme. 

I give you permission to update my record to show me as a priority water customer which will give me assistance in the event of an interruption to my water supply.

I confirm the following:

  • A member of my household meets the conditions for help under the WaterSure scheme.
  • I only use a hosepipe or watering can to water my garden.
  • My household does not have an auto-filling swimming pool or pond which holds over 10,000 litres of water.
  • I do not receive any help towards the cost of water from the health authority.
  • I am not aware of any leaks at the property.
  • The property is not used for any commercial purposes.

I give my permission for the person in receipt of benefits to be added to the account, if not already named, in order to benefit from the WaterSure scheme.