Accessibility

Recite Me is a web accessibility tool which allows you customize our website to meet your needs. Recite Me can help you if you use a screen reader or if you need our content to be translated into another language. It can also help you if you have dyslexia.

You don't need to download or install anything to you use Recite Me.

To launch Recite Me, click the 'Accessibility Options' link in the top right of your screen (or under 'More' in the menu if you're on a mobile). 

With Recite Me you're able to:

There is a full Recite Me feature list on their website, and you can download or view a user guide [PDF] there too.

Please be aware that on forms such as the direct debit instruction, there can be explanatory information between fields.

This may not be read aloud if your speech browser remains in forms mode.

If the text on the site is too small for comfortable reading, you can make it bigger on Chrome by clicking more followed by settings and then appearance.

You will then be able to select a range of sizes.

We work hard to ensure that our services are available to all - irrespective of any disability. This applies to our website too.

Our new site has been built following expert advice.  We also welcome feedback (both positive and negative) from our customers, and are committed to maintaining a high level of accessibility.  Please see below to view our suggestion form.

We can provide support during water supply issues if you're a customer with additional needs.

Sign up to the Priority Services Register to make sure we know about your circumstances and are able give you the assistance you require.

Our website is designed to work with all major internet browsers. We have designed the website for and tested it with the latest versions of the following:

If you do not use one of the above browsers, you may experience problems when viewing the site and certain aspects of self service may not work correctly. 

Please note Internet Explorer is no longer supported by Microsoft.