What you need to know
While your water and wastewater services remain the same, you'll notice some differences in how you interact with us:
Already have an online account?
If you already have an online account with us, you can access your account right away.
Simply visit our login page and use your current email address and password. If you need to, you can also reset your password.
Don't have an online account yet?
If you haven't set up an online account yet, now's the perfect time!
Activating your account is quick and easy, and gives you 24/7 access to a range of useful features. All you'll need is your personal details and account number to get set up. Activate your account today.
If you have any difficulties accessing your online account, we can help. Get in touch with our teams and they'll help to get you online.
Why we've made these changes
We're constantly investing in ways to improve your experience. Our new billing system and online portal are part of our commitment to providing you with better, more efficient services. We've listened to your feedback and worked hard to create a system that's more user-friendly and packed with features to help you manage your account with ease.
These changes are part of our broader commitment to delivering better service through innovation and investment. Alongside this, we’ve restructured our customer service teams and opened a new contact centre in Leicester. This state-of-the-art facility is creating over 40 new jobs and will help us respond to your needs more effectively while supporting local communities.