Help with your account
Useful guides to help you with your account, from bills and payments to moving home.
Your bills
Understanding your bill
Explaining what each part of your bill means.
Billing by Rateable Value
How you're charged for your water if you don't have a meter.
Understanding the highway drainage charge
Explaining what the highway drainage charge is and why you pay it.
Explaining the unmetered fixed charge
Information about the unmetered fixed charge, including who pays it and why.
What happens if you don't pay your bill
We know that sometimes it’s difficult to pay your bills, which is why we have created a guide to explain what happens if you don’t or can’t pay.
Your payment options
Choosing your payment method
There are many ways you can pay your bill. You can choose the payment method that best suits your needs, from a range of payment options.
How we can help you
Getting Priority Services
If you or somebody in your household has additional needs - such as a medical condition, disability, restricted mobility, or low hearing or vision - the Priority Services Register could help.
Help with paying your bill
How our financial support schemes could help you manage your bill payments.
Our service explained
How we use the money we get from your bill payments.
Your water and supply
Supply interruptions
Why your water supply may get interrupted and what we can do to help you.