Incidents
Stay up to date with incidents across our region.
Water Pipe Repair in Newent
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We’d like to apologise to those experiencing poorer water pressure or no supply in the GL18 of Newent this evening. Our teams are carrying out some essential repair work on Watery Lane. Although we didn’t anticipate this affecting our customers, we are aware that some customer’s supplies have now been impacted. The team on site are committed to getting this resolved quickly and efficiently so the water supply is back to normal as soon as possible. We’re very sorry for any inconvenience this may be causing and are confident this repair will be completed by 4am. We’ll make sure this page is updated as we receive more information.
Supply Interruption In Eccleshall
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We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Supply Interruptions In Cheltenham
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We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Supply Interruptions In Kidderminster
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We’re pleased to inform you that the essential works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Advice To Our Customers In Basford/Highbury Vale
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We are continuing to work with Cadent Gas and will be supporting them and our customers in the Basford/Highbury Vale area this evening and tomorrow, while repairs to the gas network are carried out and customers are put back on supply.
It comes after water found its way into the network overnight following a leak, which was quickly repaired. It is estimated that around 100 properties in the area have been affected, and engineers have been on site today, removing the water.
We want to thank customers for their patience and understanding while we work with Cadent Gas to resolve the situation. We will continue to speak directly to those customers impacted over the coming days.
Advice to our Customers in Ratby, Kirby Muxloe and surrounding areas
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We’d like to thank everyone for their patience and understanding, as our teams continue to support any customers with an issue with a gas appliance.
Aspect have continued to remain on site and will continue to work through any boilers for those living in Ratby and Kirby Muxlow - while offering support where appliances are suspected to have suffered water damage.
With gas hobs, Sedgwick, our insurance company, will now be taking over any issues with gas hobs including those which Aspect have yet to replace, along with the gas fires and cookers they are already managing. Any quotes or reports of damaged appliances should be submitted in the normal way using the contact details below.
If Aspect have seen your appliance and confirmed that there’s an issue, they will shared your details with Sedgwick to help simplify the process and make this quicker for you. If anyone has a new issue, and suspects damage, please call Aspect to verify.
Sedgwick have access to approved supplier lists for appliances which will remove the need for more than one estimate if you use them.
If you wish to contact your own insurer to make any replacement, you may do so, or if you wish to arrange yourself please do but Sedgwick will need to check the costs estimate provided.
Anyone who needs any extra support through the process, or if anything is not clear – then Sedgwick will be more than happy to help.
We know that things have been challenging, and we really appreciate the patience and understanding by the community as we work hard to visit everyone requiring repair or replacement.
It’s our absolute priority to make sure you’re supported, so please get in touch if there’s anything we can help with.
Sedgwick contact details:
· Tele No: 01924 428 703 - This now has the call options for Ratby
· Email : severntrent@uk.sedgwick.com - Adding subject “RATBY - Customer name - 1st line of address and postcode” so we can easily identify in our mailbox.
Aspect contact details
· Tele No: 07730090881
· Email: claims@aspect.co.uk
Managing incidents
When things go wrong, our teams respond immediately to make sure your service gets back to normal as quickly as possible. Find out how we manage incidents, keep you updated, and can support you if you need extra help.
Priority Services
We can provide extra support in the event of a supply issue. If you or someone in your household is of pensionable age, disabled or has a long-term illness, our free Priority Services may be able to provide the support you need.