Incidents

We’d like to apologise to those experiencing poorer pressure or no water supply in the ST6 area of Staffordshire this morning.

This is due to a burst water pipe. Our engineers are on the way who will assess the burst and start the repair as soon as possible.

We are very sorry for any inconvenience this may be causing. We’ll make sure this page is updated as we receive more information.

I have water, but it looks cloudy or discoloured?

Sometimes when there’s a change or work on the network, air can become trapped in the pipes which can cause the water to appear cloudy, or milky. This is nothing to worry about and happens because of tiny air bubbles that will clear on their own as it finds a way out of the network again.

If you do experience a change to how your water looks, there’s more information here: My water looks unusual | Water Quality | My Supply | Severn Trent Water

We’ve been made aware some of our customers in the SY5 & SY6 area of Shrewsbury are experiencing water supply interruptions this morning.

Please be assured our teams are investigating the cause. We are very sorry for any inconvenience and will provide further updates here once we have more information.  

To our customers in the ST2, ST6 & ST9 area of Staffordshire. We are sorry if you have been impacted by the booster issues in the area.

We want to tell you what we’ve found, how we’re working to fix it, and what you can do in the meantime if your water supply is impacted.

Some people in your area have had intermittent problems with the water supply recently, such as lower than usual pressure, no water at all or discolouration

It’s down to issues with the power supply at one of our sites that helps pump water around your area. We know this must be frustrating, and we want to assure you that we’re working hard on a long-term solution.

What’s happened:

We use equipment called ‘boosters’ to help us with the water supply in your area. When there’s a problem with the power supply, this causes those boosters to trip and means they’re unable to pump the water around the network to where it needs to go.

What we’re doing about it:

We’re working with the electricity provider and they are in the area with us helping to identify the problem. At the same time, we’re doing our own work on site to make its power supply more resilient. Please be assured that your water supply is a priority to us and we have teams working on this right now. We've completed more work over the weekend, and the boosters are operating on mains power at the moment, but we are continuing to do more to ensure more permanent resilience.

I have water, but it looks cloudy or discoloured?

Sometimes when there’s a change or work on the network, air can become trapped in the pipes which can cause the water to appear cloudy, or milky. This is nothing to worry about and happens because of tiny air bubbles that will clear on their own as it finds a way out of the network again.

If you do experience a change to how your water looks, there’s more information here: My water looks unusual | Water Quality | My Supply | Severn Trent Water

Thanks for your patience:

We totally get how frustrating it is to have any interruption to the water supply – no matter how brief.

We also appreciate this has happened more than once for some of you, so we’re doing everything we can to find the cause, and what we can do to prevent it happening again.

Our priority right now is to get this fixed, and we’ll find a way to support your local community to show how much we appreciate your patience.

My water looks unusual | Water Quality | My Supply | Severn Trent Water

Is your water looking unusual? Find out why and what to do. Our guide covers cloudy, discoloured, and other water quality issues, providing practical solutions and safety advice.

We’d like to apologise to anyone experiencing poor pressure in the SY5 area of Shropshire this morning.

Our teams are investigating the cause and working hard to get everything back to normal as quickly as possible.

We are very sorry for any inconvenience this may be causing and will make sure this page is updated as we receive more information.

We’re pleased to inform you that the essential works in our area are now completed, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

Customers who had no water or poorer pressure during this time will see their supplies return back to normal, you may still experience reduce pressure and may still see our teams working in the area. We're really sorry for any inconvenience caused by this and thank you for your patience.