Incidents

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’d like to apologise to those experiencing no supply, poor pressure or discoloured water in the SY3 of Shrewsbury this afternoon. Our teams are carrying out some essential repair work.

Although we didn’t anticipate this affecting our customers, we are aware that some customer’s supplies have now been impacted. The team on site are committed to getting this resolved quickly and efficiently so the water supply is back to normal as soon as possible.

We’re very sorry for any inconvenience this may be causing and are confident this repair will be completed by 7pm. We’ll make sure this page is updated as we receive more information.

We’re pleased to inform you that the fire service activity in our area is now complete, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the fire service activity in our area is now complete, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We want to express how deeply sorry we are for the recurring issues you've experienced. We understand how devastating and frustrating this must be, and we never want our customers to go through such problems, especially repeatedly.

We're pleased to share that we've received the results of the pipe analysis. The pipe is in very good condition, and the recent burst was caused by ground movement, which is consistent with the analysis from 2022. 

We understand how important it is to help prevent issues like these from happening again, and we’re committed to making the necessary improvements. To help prevent future issues, we will continue to monitor the pipe closely and take proactive measures to address any potential problems before they escalate.

W're happy to let you know that we have short-term mitigation in place. We have installed a permanent high-speed logger on the water pipe, along with an additional acoustic logger. This means we can now quickly identify any leaks in the pipe and respond with repairs before they become serious problems like the ones you’ve experienced before.

Our experts are still actively exploring all available options and conducting thorough checks to ensure we find the best solutions for the medium and long-term.

We're afraid we are still unable to share these details with you. We understand this might be disappointing, but please know that we are committed to keeping you informed, and we will provide an update no later than 13th June.