Incidents

Following on from our previous update, we’re really sorry if you’re still experiencing no supply, poor pressure or discoloured water due to a burst water pipe in your are.

Our teams are working hard to get your water flowing as normal again, but the repair is taking us a little longer than we first anticipated. You may notice tankers around the area which are pumping water back into our network to restore your water supply while our works continue. We’d like to apologise for any disruption caused by these tankers.

We are very sorry for any inconvenience this may be causing. We’ll make sure this page is updated as we receive more information.

Customers who had no water or poorer pressure during this time will see their supplies return back to normal.

We're really sorry for any inconvenience caused by this and thank you for your patience.

Following on from our previous update, we are very sorry if you are still experiencing no supply, poor pressure or discoloured water in the SY6 postcode area of Shropshire due to the burst water pipe off the A49.

Our teams are working hard to get your water flowing again but have found the repair to be a lot more complex than first anticipated.

We will provide you with a further update by 3AM.

Apologies for any inconvenience caused and thank you for your patience.

We’d like to inform you we are working in the surrounding area in SY7 area of Shropshire. Our teams are carrying out some essential changes to the water network.    

Whilst this works takes place you may notice your water to be slightly lower pressure than usual or even discoloured in appearance. This is nothing to worry about and will return to normal as our works are completed.

Apologies for any inconvenience caused and thank you for your patience. We’ll provide updates here as soon as we have more information.

We’re pleased to inform you that the repair for the burst water main your area is now completed. The water supply has been returned to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

Following on from our previous update, we are very sorry if you are still experiencing poorer pressure or no water supply in the LE6 area of Leicester. This is due to our teams are carrying out some essential changes to the water network.       

Whilst this works takes place you may notice your water to be slightly lower pressure than usual or even discoloured in appearance. This is nothing to worry about and will return to normal as our works are completed.

Apologies for any inconvenience caused and thank you for your patience. We’ll provide updates here as soon as we have more information.

We’re pleased to inform you that the booster pumps that supply water to your area are working again and the water supply is back to normal.

You may find it's slightly discoloured at first - this is nothing to worry about. It should clear naturally over time.

For more information please see: https://www.stwater.co.uk/my-supply/water-quality/my-water-looks-unusual/.

For those impacted, thank you for your continued patience whilst this was being carried out.

Following our previous update we can confirm the works in the surrounding area in LE9/LE8/LE19 of Cosby are now completed.

Our teams are now going to set the water network back to normal. This is not expected to have any further impact on the water supply.

We apologise to those who may have been impacted by this and thankyou for your patience while we completed these essential works.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. You may find it's slightly discoloured at first - this is nothing to worry about. It should clear naturally over time.

For more information please see: https://www.stwater.co.uk/my-supply/water-quality/my-water-looks-unusual/.

For those impacted, thank you for your continued patience whilst this was being carried out.