Incidents

Following on from our previous update, we are very sorry if you are still experiencing no supply, poor pressure or discoloured water this is due to a burst water pipe in the area.

We currently have engineers in your area searching for the burst water pipe, we'd like to reassure our customers that we are working on a temporary water supply while we look for this and apologize for any supply interruptions. 

We are very sorry for any inconvenience this may be causing. We’ll make sure this page is updated as we receive more information.

You can visit the following link for more advice on discoloured water; My water looks unusual | Water Quality | My Supply | Severn Trent Water

We’re pleased to inform you that the essential works in our area are now completed, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’re pleased to inform you that the booster pumps that supply water to your area are working agian and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

You can visit the following link for more advice on discoloured water; My water looks unusual | Water Quality | My Supply | Severn Trent Water

Following on from our previous update, we have encountered challenges locating the leak on Alcester Road due to numerous utilities in the concrete.

Our team is continuing investigations to pinpoint the leak.

Thank you for your ongoing patience and understanding during these works.

We would like to inform you that due to the forecasted high winds over the weekend, there may be potential issues with the boosters in your area.

Our team will closely monitoring the situation and will work diligently to minimize any disruptions.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

We're currently experiencing serious flooding across our region from the ongoing storms. We know that many of our customers are affected by flooding of roads, rivers and fields, and we want to help you access the support you need. You can check the UK Government Flood Warning Information Service for updates about possible flooding in your area.

If you’ve experienced a flood on a road or a footpath, please report this to your local Council who will be able to support you.

If you're affected by flooding from a river or streams, please contact the Environment Agency and they will be able to assist further. You can find more information and contact details on their website or call their Floodline number on 0345 988 1188.

If you experience sewer flooding, we’re here to help you. Our flooding guide will help you understand how to identify a flood and what to do next.

Please click read more to find out more about the types of flooding and who to contact.