Advice To Our Customers In Basford/Highbury Vale

We'd like to apologise to customers in the NG6 postcode who may have woken up to find there's a problem with their gas supply.

Some water may have found its way into the gas network following a burst, which has been quickly repaired overnight. Cadent Gas now need to carry out repairs to their gas pipe to get customers back on supply.

We’ll continue to work closely with Cadent and support them during this time.

We are currently in the local community of Basford/Highbury Vale, supporting Cadent Gas and our customers while repairs to the gas supply are carried out. It comes after water found its way into the network overnight following a burst, which was quickly repaired.

It is estimated that around 100 properties in the area have been affected. Engineers are on-site removing the water, and we’ll continue to work closely with Cadent and customers, offering help and support during this time.

We are continuing to work with Cadent Gas and will be supporting them and our customers in the Basford/Highbury Vale area this evening and tomorrow, while repairs to the gas network are carried out and customers are put back on supply.

It comes after water found its way into the network overnight following a leak, which was quickly repaired. It is estimated that around 100 properties in the area have been affected, and engineers have been on site today, removing the water.

We want to thank customers for their patience and understanding while we work with Cadent Gas to resolve the situation. We will continue to speak directly to those customers impacted over the coming days.