We want to express how deeply sorry we are for the recurring issues you've experienced. We understand how devastating and frustrating this must be, and we never want our customers to go through such problems, especially repeatedly.
We're pleased to share that we've received the results of the pipe analysis. The pipe is in very good condition, and the recent burst was caused by ground movement, which is consistent with the analysis from 2022.
We understand how important it is to help prevent issues like these from happening again, and we’re committed to making the necessary improvements. To help prevent future issues, we will continue to monitor the pipe closely and take proactive measures to address any potential problems before they escalate.
W're happy to let you know that we have short-term mitigation in place. We have installed a permanent high-speed logger on the water pipe, along with an additional acoustic logger. This means we can now quickly identify any leaks in the pipe and respond with repairs before they become serious problems like the ones you’ve experienced before.
Our experts are still actively exploring all available options and conducting thorough checks to ensure we find the best solutions for the medium and long-term.
We're afraid we are still unable to share these details with you. We understand this might be disappointing, but please know that we are committed to keeping you informed, and we will provide an update no later than 13th June.
