Water Supply Interruptions in Birmingham and surrounding areas

We’ve been made aware some of our customers in Birmingham and surroundings areas are experiencing water supply interruptions this morning.

Please be assured our teams are investigating the cause.

We are very sorry for any inconvenience and will provide further updates here once we have more information.  

Following on from our previous update, we are very sorry if you are still experiencing poorer pressure or no water supply. 

This is due to a burst water pipe on Stratford Road. 

Our engineers are on the way who will assess the burst and start the repair as soon as possible.

We are very sorry for any inconvenience this may be causing, and we’ll make sure this page is updated as we receive more information.

As promised in our previous update, we would like to provide you with further information about the burst main on Stratford Road. 

Our teams are on site working to repair this and restore your water supply as soon as possible.

We are confident the repair will be completed by 12PM.

We are very sorry for any inconvenience this may be causing, and we’ll make sure this page is updated as we receive more information.

Following on from our previous update, we’re really sorry if you’re still experiencing supply interruptions due to burst main.

Our teams are working hard to get your water flowing again, but the repair is taking us a little longer than we first anticipated.

We will provide you with a further update by 1PM.

Apologies for any inconvenience caused and thank you for your patience. 

Our teams are working hard to make sure everything is back to normal as soon as we can.

The majority of customers water supplies are back on, and we’re focussing now on getting everyone else’s water back on quickly through valving and operating our network. 

The pipe that’s burst is 28inches, it’s one of the bigger pipes that feeds the area, so has caused lots of disruption and flooding – we know this area is a well built up community, and we really sorry for the impact that’s been caused and we have teams meeting customers and the local community to support.

Please be assured we’re working with the help of the fire service and others to help reduce the impact, but we would encourage people to avoid the area to prevent getting caught in traffic.

Thank you so much for your patience during this time and the inconvenience it may be causing.

We are working to complete repairs after a pipe burst in Stratford Road, Sparkhill, on Friday 6th September, with all customers back on supply by Saturday morning. 

This complicated repair of the 28inch pipe – one of our biggest - means we will have to close one lane of Stratford Road and install temporary traffic lights from 7pm on Monday and into Tuesday, to protect our workers and members of the public as we continue working on the network. 

We would urge motorists to look for alternative routes where possible to avoid disruption. 

Our teams are continuing to liaise with customers and the local community to offer support and we want to thank everyone for their patience and understanding as we get things back to normal as quickly as possible.

Following our previous message, we would like to express our gratitude for your patience regarding the ongoing repairs on Stratford Road.

Due to the complexity of the repair, we will need to continue temporary traffic management on Stratford Road, in order to get everything back to normal.  

This is for the safety of our crews and the public. 

We’re very sorry for any inconvenience this may be causing, and we'll make sure this page is updated as we recieve more information.