Help with understanding your bill

Whether you're unsure about something on your water bill, or you have English as a second language and would like to communicate with us in your primary language, there are ways we can help you.

Our existing bill

If your bill hasn't changed and looks like this, select the way your home is billed from the following options.

Our new bill

If your latest bill looks like this, select the way your home is billed from the following options.

Translated and accessible bills

If English isn't your first language, or you require you bill in a different format, let us know.

Understanding your charges

Your bill may have charges specific to the services you receive from us.

Payment help and information

More help and advice about your paying your bills.