Report a death

It can be a difficult time when somebody you care about dies. We’re here to help and we want to support you as you get things sorted.

There are several ways you can contact us to discuss a death. However you choose to inform us, our team will handle it with care and compassion.

If you’d prefer to use the website to tell us that a customer has died, please answer the following questions about the person and their Severn Trent account.

Our team will then be able to update the account.

{panel-id} About the person who has died

The asterisk (*) symbol denotes required fields.

Please tell us the name, address and (if you know it) the account number of the person who has died.

Title *

Please select a title

First name(s) *

Please enter a valid first name(s)

Surname *

Please enter a valid surname

Account number

Please enter a valid account number

Address line 1 *

Please enter a valid address line 1

Address line 2

Please enter a valid address line 2

Address line 3

Please enter a valid address line 3

Postcode *

Please enter a valid postcode

On which date did they die? *

Please select a date

{panel-id} About their home

The asterisk (*) symbol denotes required fields.

If the person’s home was on a water meter, a current meter reading will help us close their account correctly.

If you're unable to provide a reading, don't worry. We will estimate the final reading for you based on how much water they normally used.

If there isn't a water meter at their home, you'll just need to let us know if they were the owner of the property.

Are you able to provide a meter reading?

Please select a title

If YES, please enter the meter reading.

You only need to give the numbers in black. You can ignore any red numbers.

Meter reading

Please enter a valid meter reading

Date of meter reading

Please select a date

Did they own their home? *

Please select a title

This information will help us understand what to do next if there is any outstanding balance on their account.

If they were not the homeowner, will there be funds available to pay any final bill?

Please select a title

{panel-id} About their account

The asterisk (*) symbol denotes required fields.

In order to make sure we update the account accurately, please give us some information about their account.

Will anyone else continue to live in the home? *

Please select a title

If the answer is NO and the home will remain empty, then you can skip the next questions and select NEXT.

If yes, is that person already named on the account?

Please select a title

If they are named on the account, are they happy to take responsibility for it?

Please select a title

Taking responsibility for the account will include all the current credit or debit on the account.

If someone previously unnamed on the account will become responsible, please share their details.

If they are already named on the account you dont need to give us their information.

Full name

Please enter a valid full name

Phone number

Please enter a valid phone number

Email address

Please enter a valid email address

{panel-id} About you

The asterisk (*) symbol denotes required fields.

As the person letting us know we will also need some information about you.

Full name *

Please enter a valid full name

Address line 1 *

Please enter a valid address line 1

Address line 2

Please enter a valid address line 2

Address line 3

Please enter a valid address line 3

Postcode *

Please enter a valid postcode

Phone number *

Please enter a valid phone number

Email address

Please enter a valid email address

What is your relationship to the person who has passed away? *

Please select a title

Should all their future correspondence be sent to you? *

Please select a title

Please enter other information you think might be relevant to their account.

This could include:

executor details: if you are not the executor please include their name, address and contact details
no named executor: let us know if an executor has not been named.
lack of funds to pay any outstanding amount after probate is completed

Additional information:

Please enter your description