Severn Trent has reminded customers of the help many could get with their water bills following the autumn budget.

The company currently helps more than 300,000 households with their bills through a range of affordability schemes.

And from 2025 it is set to more than double the amount of households who might be eligible to receive financial help with a new £575m package of support.

That means around one in seven customers across the Midlands, or nearly 700,000 households, could receive help with their bills between 2025 and 2030.

Multiple schemes and initiatives are available at Severn Trent to help customers who are eligible to reduce their water bills, debts and water consumption. They include:

1. The Big Difference Scheme can offer a reduction of water bills to eligible Severn Trent customer who are struggling to pay and who have a household income below £22,010. If your application is successful, the 12 month scheme will design a tailored payment plan. For more information, click here
2. WaterSure is a scheme where eligible customers could see their bills capped if they have low income, a medical condition or large family. Read more here
3. Get Water Fit. Use our calculator to see what water you are using and where you could make savings and help the environment. Read more here
4. Single Occupier. If customers live alone and can’t have a meter fitted, they could benefit from a lower tariff if they qualify. Read more here
5. Customer Assistance Scheme. Severn Trent is also working in partnership with independent charity Auriga to support people with their financial needs, including debt advice. For more information, click here

Severn Trent’s bills are currently the second lowest in England, some £29 below average.

Jude Burditt, Customer Director at Severn Trent said: “Keeping bills low and affordable is always a priority but we know that some people need help, and we want them to know it’s always there.

“It’s why we were able to previously announced a huge investment in offering more financial support than ever, nearly doubling the number of people we can help.

“It’s not one size fits all when it comes to our customers, so we have a range of schemes and help available, so they can get access to the help they need, when they need it.”

Other Severn Trent tips for customers - including how to protect your pipes from freezing to prevent leaks as we head into winter – can be found here.