News

Every year in the UK, around a million people are expected to be working on Christmas day, and our staff are no exception.

Our teams will be working around the clock to keep wonderful water flowing through the taps for customers across the Midlands so our customers get the same great service all year round no matter what day it is. 

Jodie Bowen, customer service centre manager, explains: "Christmas time is no different for us - we’re here to help with any water or sewage issues that happen over the festive period.  We are a twenty-four-seven business and we work all day and all night, every day of the year, including Christmas Day to make sure that our customers have wonderful running water for a nice cup of tea or hot steamy shower and aren’t experiencing any sewage problems.

"While many people will be tucking into their turkey, we’ll have people in our call centres and field teams ready to fix burst pipes and clear sewer blockages. So if you have an urgent water or sewage issue at any time, especially over Christmas, we’ll be here, ready to deal with it.  Please tweet us @stwater, report an issue here or give us a call on 0800 783 4444 and we'll be happy to help."

The call centre dealing with customer bills enquiries will be open as usual; 8am till 9pm Monday to Friday, including Christmas Eve and Saturday 8am till 5:30pm, but closed on bank holidays.