News

While most of the country is tucking into roast lamb and chocolate Easter eggs, our workers will be working around the clock to fix burst pipes and clear sewer blockages, so that our customers get the same great service all year round no matter what day it is. 

Paul Louth, operations manager, explains: "Easter time is no different for us - we’re here to help with any water or sewage issues that happen over the bank holiday weekend.  We are a twenty-four-seven business and we work all day and all night, every day of the year, including Easter Sunday to make sure that our customers have running water and aren’t experiencing any sewage problems.

“The last thing people want when they’re enjoying the long weekend is be faced with an unexpected flood in their home or have problems with their toilets or sinks. So to make sure our customers can have a care-free time, we have people at our sites working hard making sure any problems are detected quickly and resolved – hopefully without anyone even realising.”

And as the weather is forecast to be cold yet again, we want to remind everyone to be ready and avoid frozen and burst pipes.  There’s lots of tips and advice here.

Paul adds: “If you are unfortunate enough to have an urgent water or sewage issue at any time, especially this weekend, we’ll be here, ready to deal with it.  Please tweet us @stwater, or give us a call on 0800 783 4444 and we'll be happy to help."

The call centre dealing with customer bills enquiries will be open as usual; 8am till 9pm Monday to Friday and Saturday 8:30am till 5:30pm, and 8:30am – 5:30 pm on bank holidays.