News

Our customers in the Midlands will continue to enjoy the lowest average combined bills in Britain for the tenth year in a row.

We have announced today (FRI) that, while customers will see a small increase in bills initially, with the average combined bill going up £6 to £354, over the next five years there will be a real reduction in bills of 5%.

Liv Garfield, Chief Executive, said: “We’re delighted that our customers will continue to enjoy the lowest average bills in the land, especially at a time when we know things are hard for some people.  At less than £1 a day, we think its great value for all of their clean and waste water.

“Also this week our regulator, Ofwat, has said that our Business Plan for the next five years is one of the best in the country, which we’re obviously very proud of but, most importantly, they believe that it’ll really deliver for our customers.

“So, as part of that we’ll be investing £6.4bn over five years while also helping nearly 50% more of our customers who are struggling to pay their bills. 

“We’re also looking at how we can get more involved in the communities in which we live and work, which means that we’ve created an innovative educational roadshow that every primary school in the Midlands will have the chance to take advantage of.

“We’ve also introduced a new community dividend which will be given to local communities through volunteering, donations to the Severn Trent Trust Fund, and a new commitment to use 1% of company profits for community schemes.”

Liv added: “Our absolute priority is to improve our services for all of our customers in those areas that matter most to them, while also helping those people who are least able to afford our services.”

We are nearing the end stage of our £300m project to improve resilience for Birmingham’s water supply and our £60m scheme to upgrade the water and sewer systems in and around Newark, which were two of our biggest schemes over the last five years.