News

Severn Trent is reminding its customers to always check the identity of callers claiming to be from the water company after a recent incident.

This follows a report of a burglary in Sutton Coldfield, where individuals claimed to be from the company in order to gain access into the home.

Louise Moir, customer care manager at Severn Trent, said: “We can’t stress how important it is for customers to check the identity of the person knocking on the door. It doesn’t matter how convincing they look, if they work for us they’ll be carrying an identity card and you can check that they work for us by ringing 0345 604 1655 to confirm they are who they say they are.

"Rest assured, we’d never try to get access to your home to fix pipes or to fit meters without making an appointment first and, even then, if you have any doubts, just call us to double check.

“Our phone lines are manned 24-hours a day, seven days a week, and our colleagues fully expect customers to check their identity, either with a card or a call, and they’ll wait while you carry out the necessary checks.

“We also offer a doorstep password scheme where you can apply for a password in advance to make sure that the caller’s definitely from Severn Trent will have when they come to your home.”   

Anyone interested in the doorstep password scheme can sign up at stwater.co.uk/doorstep-password or by calling 08457 500 500.

Customers can also be confident knowing that Severn Trent would never ask customers to pay for a service on the doorstep or ask for bank details over the telephone.

“If you’re in any doubt, just ring and check,” said Louise.