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The company wants its 8 million customers to know that support is available, especially for those whose circumstances may have changed during the pandemic.

Mark Grice from Severn Trent said: “We know that these continue to be challenging times for our customers, and especially following what was a very different Christmas for many, we really want to make sure that anyone who could benefit from our support, knows that it’s there.

Severn Trent has various financial support available for its customers, including the Severn Trent Trust Fund which to date has helped over 600,000 people with paying their bills. The company also provides support through The Big Difference Scheme, and WaterSure for those needing help with bills.

The company is also encouraging its customers to sign up to its Priority Services Register, if they feel they would benefit from a more personalised service. The register helps identify customers with medical conditions, disability or restricted mobility, sight or hearing loss and those who would appreciate receiving their bills in a different format.

Mark added: “Whether it’s financial help, a more personalised service, or just a bit of extra support, we’ve got lots of options available to help those who may need it. Equally, if you have friends, family or a neighbour whose life could be made a little easier through some extra support, please ask them to get in touch to see how we can help.”

More information about financial help available through the Severn Trent Trust Fund can be found on our website.

More information about the Priority Services Register can be found here.