News

Severn Trent were big winners at the 2020 UK National Contact Centre Awards last week.

The water and waste company bagged two golds at the virtual awards ceremony held on Monday 21st September, where individuals and teams were recognised for making their contact centres industry leading.

Severn Trent’s first award of the night was for Training/Coaching Manager of the Year. This went to Alissa Howells, who was celebrated for being ‘the driving force behind an ambitious, far-reaching, culture-change programme to shift Severn Trent from being operationally focussed to putting customers and colleagues at its heart’.

The second gold was for Learning and Development Team of the Year, as judges described Severn Trent's Learning and Development Team as 'outstanding', adding they were impressed with their strong strategic focus to drive positive business outcomes.

Hilary Bennett, Head of Customer Contact at Severn Trent, said:

“We’re absolutely thrilled to win two golds at the UK National Contact Centre Awards. It’s a really proud moment for the team, to be honoured among so many other organisations who are doing great things for their customers.

“As a company, we’ve put customers at the very heart of everything we do, which I think is reflected in the service we offer in our contact centre. It’s great to see that the hard work and dedication shown by the team has been recognised with these awards.”

Severn Trent was also shortlisted for Complaints Manager of the Year and Most Effective Employee Engagement Programme.

Now in their 25th year, the National Contact Centre Awards is the industry’s longest running awards.