News

We know that sewer flooding is one of the worst things that can happen to our customers which is why we’re working hard to do everything we can for anyone who’s been affected.

We were aware that this weather was coming and have been working with our contractors to make sure we had teams available to respond quickly.

If you have flooding at your home, we’d advise that you check to see if it’s just rainwater or if it’s sewage that has come from an overflowing sewer, possibly through a manhole cover in your garden or outside your property. 

If it’s just rainwater, the flooding should subside when it stops raining, although it can take up to four hours for water to drain away, so be patient.  Where sewage is escaping this is obviously a priority for us, so please call us on 0800 783 4444 and we’ll get a team out to help as quickly as possible.  

If you’re concerned about flooding from drains and gullies in the road, you should call the local council as they are responsible for road drainage but, again, we generally find that the flooding will go away when it stops raining. 

If the flooding is coming from a river or stream, get in touch with the Environment Agency, as they have responsibility here.

Calls into Severn Trent are relatively high at the moment and customers may have to wait a little longer than usual for a response, so following the advice above, or visiting our website (stwater.co.uk) could save you some time.  If the flooding is due to rainwater, there is no need to call unless it’s still there some time after the rain has stopped.