If you suspect you have lead or leaking pipes and need these to be replaced, please click here to go to our Lead & Shared Scheme. 

We appreciate your understanding and support throughout this industry-leading trial scheme. Thank you for being a part of our continued efforts to improve our network and bring wonderful water to our customers for years to come.

If you have registered before the February 2025 but did not hear back, our teams try to contact all customers who have shown an interest in the scheme, however, there may be some instances when we would not have been in touch.

These could be:

• Your property does not require a pipe upgrade. We have surveyed the homes in your area externally and it seems the properties there have modern, plastic pipes. e.g. you live in a new-build estate.
• We completed a water sample test at your property during the project and our team confirmed that there is no lead present.
• You are not eligible for this scheme, for example, if you live outside of the Bomere Heath catchment area or your property is related to a business (non-household).
• You are on a shared supply: You may share your pipe with your neighbours, in which case we would need all the homes on the same pipe to sign up.
• You signed up after we completed work in your area. 

Your supply pipe links your home to our water mains. It’s what brings our fresh water to you every day. The pipeline between our main water supply and your home is the customer’s responsibility (or the landlord’s if you’re renting). And, if your home was built before 1970, your supply pipes might be made from lead. 

This project aimed to upgrade these older pipes with a new, industry-standard 25mm plastic pipe. Normally this might cost the customer between £1,000 and £3,000.