Wonderful on Tap
Coventry - Supply pipe replacement scheme
Our Supply Pipes Replacement scheme in Coventry aimed to upgrade old lead or leaking water supply pipes up to March 2025 as part of our Green Recovery programme – bringing wonderful water to our communities.
Applications for this scheme have now closed
Thank you for your interest. We are no longer taking applications as our trial scheme has now ended.
If you suspect you have lead or leaking pipes and need these to be replaced, please click here to go to our Lead & Shared Scheme.
We appreciate your understanding and support throughout this industry-leading trial scheme. Thank you for being a part of our continued efforts to improve our network and bring wonderful water to our customers for years to come.
If you’ve already registered but not heard back yet
If you have registered before 3rd January 2025 but did not hear back, our teams try to contact all customers who have shown an interest in the scheme, however, there may be some instances when we would not have been in touch.
These could be:
- Your property does not require a pipe upgrade: We have surveyed the homes in your area externally and it seems the properties there have modern, plastic pipes. e.g. you live in a new-build estate.
- You are not eligible for this scheme, for example, if you live outside of Coventry CV1-CV6 or your property is related to a business (non-household).
- You are on a shared supply: You may share your pipe with your neighbours, in which case we would need all the homes on the same pipe to sign up, and we have not managed to secure enough sign-ups.
- You signed up after we completed work in your area of Coventry.
If you had your supply pipe replaced but need further support
If you have had your supply pipe replaced in the last 12 months by one of our partners and need further support, please contact them directly during office hours 9am-4pm Mon/Fri. Their name should be on the paperwork you received when completing the upgrade.
Partners contact details
If you had your supply pipe replaced as part of our grant scheme, click here.
Our Supply Pipe Replacement Scheme
Your supply pipe links your home to our water mains. It’s what brings our fresh water to you every day. The pipeline between our main water supply and your home is the customer’s responsibility (or the landlord’s if you’re renting). And, if your home was built before 1970, your supply pipes might be made from lead.
This project aimed to upgrade up to 25,000 of these older pipes with a new, industry-standard 25mm plastic pipe. Normally this might cost the customer between £1,000 and £3,000.
The benefits of our scheme
To help protect customers with lead pipes, water companies put a small amount of safe chemicals called phosphates in the supply. This coats the inside of your pipe and helps to prevent lead from reaching your water.
There are so many benefits to upgrading a water supply pipe, including;
- Removing lead from a supply means just wonderful water for our customers
- Preventing leaks from existing supplies means we’re preserving the future of our network for years to come
- As a supply pipe is the customers’ responsibility, replacing it can cost up to £3,000. As part of this scheme, we were replacing pipes at little to no cost to the customer.
- As part of the upgrade we arranged for a smart meter to be fitted to show how households use water.
If you are interested in having a smart meter installed you can find out more on our smart metering page.